International Standard Organization ISO 9001:2000 Clause 6

Clause 6: Resource Management

Clause 6.1: Provision of resources The resources that are necessary to implement the quality management system should be in place. This should be ensured by the management.

Clause 6.2: Human Resources

Clause 6.2.1: General By selecting the right people and by imparting the necessary training, the management has to ensure that the people have the necessary competence.
Clause 6.2.2: Competence, awareness and training:
The management has to ensure that each and every employee has the necessary understanding of the quality, development processes and the products.

Clause 6.3: Infrastructure

The management has to provide the necessary hardware , software, testing tools and also supporting services such as communication facilities, Internet access etc. so that the employees can carry out their responsibility to meet the quality requirements.

Clause 6.4: Work environment

A friendly work environment is a must to deliver quality products and the management has to provide such a work environment.

ISO 9000:2000 - The International Quality Standard

To deliver the product that is in terms with the specifications given by the customer should be the main objective of the project manager, every team member as well as the senior management.
The management of every organization has to adapt quality standards so that quality is ensured in every product that is delivered. In any standardization process, metrics play an important role. For software engineering, ISO 9000 and Capability Maturity Model Integration are the most widely used international standards.
The quality management system to be developed as per ISO 9000 guidelines is used for quality assurance.
The ISO 9000 quality management system is generic in nature and applicable to
all companies, regardless of the type and size of the business, including small and
medium enterprises (SMEs), and they are applicable to all categories of products,
whether hardware, software, processed materials or services.

ISO 9000:2000
- It establishes a starting point for understanding the standards.
- It defines the fundamental terms and definitions used in the ISO 9000 family to avoid confusion in their use.
- The ISO-9000:2000, being process-oriented, can be applied to virtually any industry worldwide, and is certainly widely embraced in the semiconductor industry.
- This standard describes the concepts of a quality management system (QMS) and
defines the fundamental terms used in the ISO 9000 family.
- The standard also includes the eight quality management principles which were used to develop ISO 9001 and ISO 9004.
- This standard replaces ISO 8402:1994 and ISO 9000-1:1994.